Cancellation Policy

The Host chooses the cancellation policy that suits him most.

 offers four different policies for Traveler Cancellations. Once a booking has been confirmed, the policy is equally binding for both the Host and the Traveler. Any cancellation policy connected to a listing is openly visible to make sure that the Traveler is aware of the terms that they will be bound by when a booking is confirmed.

Cancellation by Travelers


Policy

more than 30 days
before check-in

more than two weeks
before check-in

less than 1 week
before check-in

less than 5 days
before check-in

less than 24 hours
before check-in

Flexible

Full refund

Full refund

Full refund

Full refund

No refund

Moderate

Full refund

Full refund

Full refund

No refund

No refund

Strict

50% refund

50% refund

No refund

No refund

No refund

Super Strict

50% refund

No refund

No refund

No refund

No refund

No Refundable

No refund

No refund

No refund

No refund

No refund


Flexible: Full refund 1 day prior to arrival, except fees

  • For a full refund, the Traveler's cancellation must be made 24 hours before the check-in (12 p.m. (noon) local time)
  • If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
  • If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
  • If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
  • .com will mediate when necessary, and has the final say in all disputes.
  • A booking is not cancelled until the traveler receives a confirmation mail from .com. In case the traveler has not received this confirmation, he should instantly contact .com.


Moderate: Full refund 5 days prior to arrival, except fees

  • For a full refund the Traveler's cancellation must be made 5 days before the check-in (12 p.m. (noon) local time)
  • If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
  • If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
  • Cleaning fees are always refunded if the guest did not check in.
  • If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
  • If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
  • will mediate when necessary, and has the final say in all disputes.
  • A booking is not cancelled until the traveler receives a confirmation mail from .com. In case the traveler has not received this confirmation, he should instantly contact booking@.com .


Strict: 50% refund up until 1 week prior to arrival, except fees

  • For a 50% refund the Traveler's cancellation must be made 1 week before the check-in (12 p.m. (noon) local time)
  • If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
  • Cleaning fees are always refunded if the guest did not check in.
  • If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
  • If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
  • will mediate when necessary, and has the final say in all disputes.
  • A booking is not cancelled until the traveler receives a confirmation mail from booking@.com. In case the traveler has not received this confirmation, he should instantly contact booking@.com .


Super Strict: 50% refund up until 30 days prior to arrival, except fees

  • For a 50% refund the Traveler's cancellation must be made 30 days before the check-in (12 p.m. (noon) local time).
  • For example, if the reservation is for Friday, the cancellation must be made until Thursday midnight of the previous month.
  • If A Traveler decides to leave earlier than expected, the remaining payment won't be refunded.
  • If a cleaning fee is settled between A Host and A Traveler, the cleaning fee will be refunded just if the Traveler has not checked in.
  • If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
  • For any cancellation the following terms always apply
  • Any complaints about the property must be made within the next 24 hours after check-in.
  • The cancellation of any booking is only official until you have received a cancellation confirmation email from
  • will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.


No Refundable: If the guest cancels, any money they have paid cannot be refunded.

 

For any cancellation the following terms always apply

  • Any complaints about the property must be made within the next 24 hours after check-in.
  • The cancellation of any booking is only official until you have received a cancellation confirmation email from
  • will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.

 

How to cancel a booking

Any booking cancellation can only be processed by . Therefore, we kindly ask you to write an email to info@.com to inform us about your intent to cancel your booking, independent from any arrangements with your Host/Traveler.