Help Center

Can I mark certain dates on the calendar as unavailable?

Yes. If you would like to block bookings on a certain date, you can access the calendar in the 'View Offer Calendar' section of the Your Offers page. Select the date(s) you wish to block, and a pop-up window will give you the option to mark them as 'Unavailable'.

I would like my listing to be featured higher in the search results. How does this happen?

Please contact us and we will advise you further.

I've uploaded my property, but it doesn't appear in the search results. Why?

In order to maintain a high quality of listings on BookingLettings, we review each offer before they are approved and made available for search. Uploading good quality photos and providing complete information about your property help speed up the review process. If your listing still doesn't appear in the search results within one week, please contact our customer support team for further advice.

What if I can't find my location on the map?

If your street address is not recognized on its own, try entering the zip code and/or city after it. If this still does not work, please contact our customer support team and we will fix it for you.

How do I get reviews?

Once a guest has stayed at your property, we send them an email encouraging them to leave a review at their own discretion. Only guests who have stayed in your property through BookingLettings can add reviews.

How will the location of my property be displayed?

We display a basic indication of where your accommodation is located, limited to the street name and a map of the surrounding area. We withhold your exact street address in order to protect your privacy. Guests will only receive it once you have confirmed their booking.

What kind of photos of my property should I upload?

Your photos should clearly show the rooms in your accommodation that your guests would have access to, such as the bedroom, bathroom, kitchen, external, etc. The better your photos are, the more interested potential guests will be in booking your property. That’s why we recommend you to upload at least 800x600 pixels photos of your property.

Do I need to use the calendar?

Yes. It is extremely important that the availability of your accommodation is accurate, otherwise you will have to refuse bookings made for unavailable dates, which could affect your listing's position in the search results. Also, when you change dates on your calendar BookingLettings automatically sync your calendar with other portals you had chosen.

What should I keep in mind when creating my listing?

You should present your accommodation in an interesting and informative manner. You will need to upload photos, create a suitable title and enter a description of your property. You should also make sure you accurately include details such as price, location, amenities, property type, minimum stay, maximum number of guests etc. Contact details (email, phone, street address etc.) are not permitted in the title, description or house rules.

My guest requested to receive an invoice for their total booking amount. How do I do this?

When the guest request an invoice we arrange their invoices 48 hours after check in and send. So you don’t worry about their invoice request.
If you have further questions, please contact our customer support team .

What is an 'on request' host?

Some listings require you to send the host a message before you can make a booking request. Once the host has confirmed their availability, you can then proceed to book their listing.

Will I be charged a fee for using BookingLettings?

Yes, BookingLettings charges hosts a processing fee approximately %5-10 of the price set to receive for the property. BookingLettings will keep the processing fee. You can find more information about our charge structure in our General Terms and Conditions.

Do I have to pay tax on my listing?

Yes, but this is not processed through BookingLettings. You will need to discuss this with your landlord and/or local tax office for further details.

What if a guest cancels their booking?

We have different cancellation policies available for you to select, and each one has different implications for your guest. You can find more information about these on our Cancellation Policies page .

Why do my prices appear different to the ones I have set?

BookingLettings charges a processing fee (%10-15) which is added to the prices you have set, in order to simplify the price calculation for guests. The price will be displayed to the guest with the processing fee added on. You can find more information about our charge structure in our General Terms and Conditions .

Can I charge a deposit?

Deposits may be charged, but are currently not processed through BookingLettings. You will have to mention it in your description and collect it from your guest upon their checking in. Deposits are a private matter between hosts and their guests.

Can I charge a cleaning fee?

Yes. You can enter a cleaning fee in the 'Pricing and Terms' option once you have selected 'Modify Offer' from the My Offers section of your account.

Can I charge different prices for different days or seasons?

Yes. You can modify the price for individual nights in the calendar section of your listing. You can access this by going to the 'My Offers' section of your account, and selecting 'View Offer Calendar'. To change a nightly price, please select a date and enter your desired new price.

Will there be additional costs added to my basic rental price?

Yes, however this will not affect the amount that you have set to receive for your property. BookingLettings charges a processing fee which is added to the rates you have set, in order to simplify the price calculation for guest. You can find more information about our charge structure in our General Terms and Conditions.

I've received a booking request. How do I proceed?

When a guest makes a booking request for your property, you will receive an email advising you on how to accept or reject it. Alternatively, you can accept or reject bookings in the 'My Bookings' section of your account.

When will I receive the booking fee?

Simply select whichever payout methods you would prefer, and BookingLettings will release the payment 48 hours after your guest check in.

Am I allowed to ask a guest to provide more information about themselves?

We provide a messaging system that allows our hosts and guests to communicate. You can use this to ask for further information when necessary. However, exchanging contact details is prohibited for security reasons.

At what point does a guest receive my exact street address?

A guest will receive your address once we have reserved the total fee on their chosen method of payment.

What should I do if I am not happy with the behavior of my guest?

If you are not satisfied with the way your guest is behaving in your property and you have not successfully resolved it with them, please contact our customer support team  and we will investigate the situation.

Should I upload a photo of myself?

This is not obligatory, but we,as BookingLettings, think that uploading photo of yourselves help your guests to trust you a bit more. So we highly recommend you to upload your photo on your profiles.

What if I forget my password?

If you forget your password, you can request a new one.

If I sign-in with my Facebook account, will it be visible on my profile?

Your Facebook account is only used to bypass our regular registration tool. Your name and Facebook photo will appear in your BookingLettings profile, but no other Facebook information will be included. You will have to complete the rest of your BookingLettings profile manually.

How can I delete my account?

Currently, this can only be done through our customer service team . If you would like to delete your account, they will be happy to help you.

What should I do if I have a problem when my guest arrives and cannot resolve it in person?

In order to aim for a quick solution, please contact our customer support team and we will try to resolve your problem with you.